Frequently Asked Questions
Everything you need to know about bringing Ellie home.
What is the estimated delivery time for furniture?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home products?
Yes, all Ellie furniture comes with a limited one-year warranty covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status at any time by logging into your Ellie account dashboard.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing FSC-certified wood and OEKO-TEX certified textiles whenever possible to ensure our products are safe for your home and the planet.
Do you provide assembly services?
We offer professional assembly services for an additional fee at checkout. If you prefer DIY, all items include comprehensive step-by-step instructions and necessary hardware.